1. Introduction
Welcome to Schatz – The Treasure in You. By accessing and using our website, you agree to comply with the following terms and conditions. These terms govern your relationship with Schatz, including your purchases, use of our services, and access to information on this website.
2. Product Information and Availability
We strive to provide accurate descriptions of our products. However, due to variations in the natural ingredients and handmade process, some product specifications may slightly differ from the descriptions or images on the website.
3. Pricing and Payments
All prices are listed in Indian Rupees (INR) and include applicable taxes. We reserve the right to adjust prices, product descriptions, and availability without prior notice. Payments must be completed at checkout to confirm the order, and any refund issued will adhere to our Refund Policy.
4. Refund Policy
- Product Unavailability or Delivery Issues:
- If a product is unavailable, we will offer suitable alternatives. The final choice remains with the customer.
- A full (100%) refund will be provided if we are unable to ship the confirmed order.
- For orders outside our service area, a full (100%) refund will be issued for courier products only.
- Customer-Initiated Refunds:
- If the customer declines available replacement options, a 90% refund of the order cost will be provided.
- For express orders, if the location is outside our service area, a 90% refund will be processed.
5. Cancellation Policy
Orders placed through our website cannot be canceled once confirmed, and no refunds will be issued post-confirmation.
6. Shipping and Delivery
- Orders will be shipped within the timeframe specified at checkout. Delivery timelines are estimates and may vary due to factors outside our control, such as courier delays or natural events.
- If an order is delayed, please reach out to us for an update.
7. User Conduct and Restrictions
- Customers agree to provide accurate personal details and payment information.
- Unauthorized use of the website, including activities such as hacking, spreading malware, or manipulating data, is strictly prohibited.
- Users agree to refrain from posting unlawful or inappropriate content.
8. Intellectual Property
- All content on this site, including images, text, designs, and logos, is the intellectual property of Schatz. Unauthorized use or duplication without prior written consent is prohibited.
9. Privacy Policy
Schatz is committed to protecting your privacy. By using our website, you consent to the collection and use of information in accordance with our Privacy Policy, which complies with the Indian Information Technology Act, 2000 and related regulations.
10. Disclaimer of Warranties and Limitation of Liability
- Our products are created with natural ingredients and are generally safe for all skin types. However, customers are advised to conduct a patch test. Schatz is not liable for adverse skin reactions due to allergies or sensitivities.
- We do not guarantee uninterrupted or error-free operation of our website. We are not liable for damages arising from the use or inability to use our website.
11. Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of [City/State].
12. Changes to Terms and Conditions
Schatz reserves the right to modify or update these Terms and Conditions at any time. Customers will be notified of changes via the website, and continued use of the site indicates acceptance of the updated terms.
13. Contact Us
For questions regarding these Terms and Conditions, please reach out to us at info@schatz.co.in
