At Schatz – The Treasure in You, we prioritize a smooth and transparent ordering experience. To ensure high-quality service and efficient processing, please review our cancellation policy in detail:
1. Order Confirmation and Cancellations
- Once an order is confirmed, it cannot be canceled, modified, or refunded after it has been successfully placed and confirmed through our website.
- This policy helps us maintain efficiency in our production and delivery processes, ensuring timely dispatch and freshness of our handmade products.
2. Exceptions to Cancellations
- Order Processing Delays: If we are unable to process your order within the specified timeline due to unforeseen delays on our end, you may request a cancellation. In such cases, please reach out to our support team, and we will assist accordingly.
- Out-of-Stock Situations: In the rare event that an item is unavailable after order confirmation, we will notify you promptly. Customers can then opt for either a replacement item or a full refund.
3. Quality and Refunds Post-Delivery
- Once products are dispatched and delivered, cancellations and refunds will not apply, except in cases of product damage during shipping or incorrect orders. For such issues, customers must contact our support team within 48 hours of receiving the order, providing clear details and photos of the issue for assessment.
4. Contact for Assistance
For any questions or concerns about your order, please contact our customer support team at info@schatz.co.in. We’re here to help and ensure a positive experience with Schatz.
By placing an order on our website, you agree to this Cancellation Policy. We appreciate your understanding and cooperation.
